BSNS5402: Define efficiency and effectiveness. For each, describe two (2) brief examples of how Private Tours: Operations Management and Compliance Assignment, OP, NZ

Tasks

For the case studies described above, answer the following questions as written responses with appropriate paragraphing and headings. You may draw a diagram to support your answer if you wish.

1. Define efficiency and effectiveness. For each, describe two (2) brief examples of how Private Tours could improve it in their operations.

2. Answer the following questions about the operations of these companies:
a. Compare the two companies in each of the four aspects of an operation: volume, variety, variation and visibility.
b. Identify and describe one (1) challenge for each company in each of these four aspects.
c. Select one (1) of the challenges you have identified above for one (1) of the companies. Describe a possible solution to meet that challenge.

3. Identify the five (5) basic performance objectives that Private Tour owners need to pay attention to and describe the effect of these on current operations.

4. You have been asked by the owners of Private Tours to improve operations for their organisation. Briefly explain three (3) of the main activities of operations. For each one, describe the most important aspect of that activity for Private Tours.

5. In recent years, the business environment of the leisure and tourism sector has come under new pressures, which have demanded responses from operations.
Identify three (3) contemporary challenges posed by the business environment, and for each challenge, describe one (1) appropriate operations response that House of Travel could take to meet it.