University	Open Polytechnic (OP)
Subject	BSNS5004 Change and Innovation

BSNS5004 Assessment 3 Brief

Weighting

50%

Learning outcomes

1 Apply the practices and processes relevant to organisational change and innovation.

3 Examine personal and interpersonal skills that contribute to organisational change and innovation.

Overview

In this assessment, you will examine personal and interpersonal skills that contribute to organisational change and innovation using the information in the following scenario:

We return to the Countrywide Farm Solutions (CFS) case from Assessment 2. Following the Waikato trial of the Harvest time recording system, the company has decided to move all of the CFS work over to the Harvest system, including automation to payroll and some accounting and reporting, reducing the time and cost needed on the current payroll and accounting functions.

Based on the trial, there are clear cost savings to be made in internal administrative functions as well as external accounting costs. There is also the potential for more valueadded service delivery to CFS customers and new business.

Despite the clear financial success of the trial, the trial has not been without some problems. While most of the employees and contractors were able to quickly work with the new system, a few long-term staff have struggled with the new technology, which has resulted in some apprehension from some of the wider consultants. Some of the admin support staff are also unsure what the change would mean for their jobs and the extent of changes to some of their work. Getting their feedback will be critical, and Shaun and Rangi do not want to lose anyone as a result of the changes.

There have also been some coverage issues in rural and remote areas. Shaun and Rangi want the change to happen as soon as possible so that a positive report can be tabled to the Board, which has to approve a major capital expense on formally commissioning the system and are concerned that there is insufficient time to show an agreed plan for the change before the next Board meeting. They are keenly anticipating a detailed plan.

Shaun and Rangi have been asked to provide a detailed report to the Board on the proposed plan for the Harvest rollout across the business and have asked you to assist.

You may make reasonable assumptions to support your answers as long as your reasoning is clearly explained to support the assumption.

Task 1: Identifying change factors

Identify three factors on which the success of the change to the Harvest time recording system depends. Explain each factor and how it impacts the proposed change.

(Word count guideline: 250 words)
(15 marks)

Task 2: Personal skills for supporting change

Discuss how any three personal skills could be applied to any of the directors or staff during the implementation of the change to the Harvest time recording system. Discuss how each skill can support the change.

(Word count guideline: 250 words)
(15 marks)

Task 3: Interpersonal skills for managing resistance to change

Identify and briefly explain three possible challenges to managing stakeholder engagement during the change to the Harvest time recording system.
Discuss a way to overcome each challenge, by referring to the six approaches to reducing resistance to change and ensuring a distinct approach to overcome each challenge.

(Word count guideline: 500 words)
(30 marks)

Task 4: Communicating the change

Provide Shaun and Rangi with a formal communication plan for stakeholder engagement that will support the introduction of the Harvest time recording system at CFS.

In your plan, ensure you identify and cover:

stakeholders / intended audience
specific concerns of stakeholders
position of each stakeholder in the change process
goals and reasons for the change
mode of communication and channel responsibility • timing.

(Word count guideline: 500 words)
(30 marks)

Writing and referencing

Ensure the structure and flow of your writing is clear and logical. Structure your writing with appropriate headings. Use correct grammar, spelling and punctuation.

You will be marked on your use of relevant references and citations when discussing different models. Follow APA 7^th referencing conventions accurately whenever you refer to external resources contained in the course content or any other external resources. Use in-text citations in every answer. At the end of your answer, write a reference list with all the materials you have used (other than the assessment scenario).

(10 marks)
(Assessment 3 total: 100 marks)

BSNS5004 Assessment 3 Marking Schedule

Task 1	12–15 marks	10–11.5 marks	7.5–9.5 marks	6–7 marks	1–5.5 marks
Identify three factors on which the success of the change to the Harvest time recording system depends. Explain each factor and how it impacts the proposed change.	Clearly identifies three relevant success factors and clearly explains the impact on the change.	Identifies three relevant success factors and explains the impact on the change in some depth.	Sufficiently identifies three success factors, but relevance may be unclear and explanation of the impact on the change may be unclear or incomplete.	Fewer than three success factors may be identified, relevance is unclear and explanation of the impact on the change is limited.	Inadequate identification of success factors with little or no relevance and explanation of the impact on the change is limited.
Task 2	12–15 marks	10–11.5 marks	7.5–9.5 marks	6–7 marks	1–5.5 marks
Discuss how any three personal skills could be applied to any of the directors or staff during the implementation of the change to the Harvest time recording system. Discuss how each skill can support the change.	Three personal skills are clearly identified, and application is clearly explained with case examples.	Three personal skills are identified, and application is explained with case examples.	Three personal skills are adequately identified, and application is sufficiently explained with case examples.	Fewer than three personal skills are identified. Some application to case examples, but this is unclear or incomplete.	Some personal skills may be identified, but these are unclear or inaccurate, and there is little or no application to any case examples.
Task 3 (30 marks)
	12–15 marks	10–11.5 marks	7.5–9.5 marks	6–7 marks	1–5.5 marks
a. Identify and briefly explain three possible challenges to managing stakeholder engagement during the change to the Harvest time recording system.	Three challenges are clearly identified, and relevance is clearly explained.	Three challenges are clearly identified, and relevance is explained.	Three challenges are adequately identified, and relevance is sufficiently explained.	Fewer than three challenges are identified with some relevance, but these may be unclear or incomplete.	Some challenges may be identified, but relevance is unclear or inaccurate.
	12–15 marks	10–11.5 marks	7.5–9.5 marks	6–7 marks	1–5.5 marks
b. Discuss a way to overcome each challenge, by referring to the six approaches to reducing resistance to change and ensuring a distinct approach to overcome each challenge.	Three approaches are clearly and thoroughly applied to overcoming the challenges and reducing resistance to change.	Three approaches are clearly applied to overcoming the challenges and reducing resistance to change.	Three approaches are adequately applied to overcoming the challenges and reducing resistance to change.	Fewer than three approaches are applied to overcoming the challenges and reducing resistance to change, but	Some approaches may be identified or applied to overcoming the challenges and reducing resistance to change, but these are unclear or inaccurate. these may be unclear or incomplete.
Task 4	24–30 marks	19.5–23.5 marks	15–19 marks	12–14.5 marks	1–11.5 marks
Provide Shaun and Rangi with a formal communication plan for stakeholder engagement that will support the introduction of the Harvest time recording system at CFS. In your plan, ensure you identify and cover: • stakeholders / intended audience • specific concerns of stakeholders • position of each stakeholder in the change process • goals and reasons for the change • mode of communication and channel • responsibility • timing.	Provides a full and detailed plan for engagement and communication that includes a wide range of approaches and examples that would effectively support the Harvest innovation. The plan is coherent and addresses almost all aspects of a formal communication plan.	Provides a plan for engagement and communication that includes a range of approaches and examples that would effectively support the Harvest innovation. The plan is generally coherent and addresses most aspects of a formal communication plan.	Provides a basic plan for engagement and communication that includes some approaches and examples that would support the Harvest innovation. The plan may lack some coherency but addresses most aspects of a formal communication plan.	Provides a weak plan for engagement and communication that includes approaches and examples that would be inadequate in supporting Harvest innovation. The plan lacks coherency and does not adequately address most aspects of a formal communication plan.	Provides a poor or incomplete plan for engagement and communication that includes inaccurate approaches and examples that would not support the Harvest innovation. The plan is incoherent or does not address aspects of a formal communication plan.
Writing and referencing	8–10 marks	6.5–7.5 marks	5–6 marks	4–4.5 marks	1–3.5 marks
	Writing is virtually free from spelling, punctuation and grammatical errors. Structure and flow are very clear and logical. Correct in-text citations and complete reference list; no APA 7th style errors.	Writing has a few spelling, punctuation and grammatical errors. Structure and flow are clear and logical. Correct in-text citations and complete reference list; a few minor APA 7th style errors.	Writing has some spelling, punctuation and grammatical errors, but these do not affect understanding. Structure and flow are generally clear and logical. Incomplete in-text citations and incomplete reference list; some APA 7th style errors.	Writing has numerous spelling, punctuation and grammatical errors; some errors significantly affect understanding. Structure and flow lack clarity. Incomplete in-text citations and incomplete reference list; major APA 7th style errors.	Writing is almost incomprehensible. No correct in-text citations or reference list included.

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BSNS5004 Change and Innovation Assessment 3 Brief 2026 | Open Polytechnic

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