University | University Of Otago (UO) |
Subject | Business Policy |
Each participant has knowledge of and access to the provider’s complaints management and resolution system. Complaints made by all parties are welcomed, acknowledged, respected, and well-managed. A complaints management and resolution system is maintained that is relevant and proportionate to the scope and complexity of supports delivered and the business’s size and scale.
The system follows procedural fairness and natural justice principles and complies with the requirements under the National Disability Insurance Scheme Rules 2018.
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