University	Open Polytechnic (OP)
Subject	BSNS5003 Business Functions

BSNS5003 Business Functions Assessment 1

Weighting – 25%

Learning Outcome – 1 Apply principles and practices of operations to support business performance.

Instructions

Complete and submit your assessment according to the Open Polytechnic’s Assessments web page. This includes information on academic integrity, formatting, word limits and referencing.

Include your name, student number and the assessment number.
Number your pages.

Submission

Submit your assessment in two separate files: one for the annotated ITO diagram and one for the written assessment.
Submit your work through your iQualify course.
Emailed assessments will not be accepted.
You will receive an automated notice advising you of your successful submission.

By submitting your assessment, you confirm that it is your own original work.

Case study: GreenEco Solutions

Operations at GreenEco Solutions

GreenEco Solutions is a leading Auckland-based eco-conscious company dedicated to sustainability in everyday consumer products. The company has been operating since 2012 with a mission to develop high-quality, environmentally friendly alternatives that support a healthier planet and lifestyle.

Impact and sustainability initiatives

GreenEco Solutions embeds sustainability into every aspect of its business. The company supports reforestation projects, offsets carbon emissions from its supply chain and partners with NGOs to promote environmental education. It also runs a packaging return-and-reuse programme to encourage circular consumption.

Through innovation, advocacy and customer engagement, GreenEco Solutions is not only transforming how people shop, both online and through partner stores, but also how they think about the impact of everyday products on the planet.

GreenEco Solutions’ product lines and their characteristics GreenEco Solutions offers two major product lines:

organic cleaning products
personal hygiene products.

Product line	Description	Key features
Organic cleaning products	Biodegradable detergents, eco-friendly surface sprays, and non-toxic disinfectants made from plant-based, sustainably sourced ingredients	Certified organic and non-toxic Recyclable and refillable packaging Cruelty-free and vegan-friendly
Personal hygiene products	Sustainable alternatives to conventional toiletries, including bamboo toothbrushes, solid shampoo bars, natural deodorants and compostable sanitary items	Plastic-free, compostable or reusable packaging Free from synthetic fragrances, parabens and sulfates Dermatologically tested

Product line	Product line depth	Categories and examples
Organic cleaning products	High	Surface cleaners: citrus, eucalyptus, unscented Laundry liquids: sensitive skin, lavender, concentrated refill Dishwashing solutions: gel, powder, tablets Bathroom and toilet cleaners All-purpose sprays
Personal hygiene products	Very high	Oral care: bamboo toothbrushes (soft, medium, charcoal-infused) and natural toothpaste (mint, charcoal, fluoride-free) Haircare: solid shampoo and conditioner bars (lavender, citrus, tea tree, unscented) Body care: natural deodorants (cream, stick, sensitive skin formula) and soap bars (5+ scent variants) Feminine hygiene: organic cotton pads and tampons, reusable menstrual cups, period underwear

Product line	Product line length: Total number of individual products (stock keeping units – SKUs) across all lines
Organic cleaning products	Length 15+ SKUs
Personal hygiene products	25–30 SKUs

Product line	Product line consistency: Degree of similarity across product lines in branding, sustainability, pricing and quality
Organic cleaning products	All products use plant-based ingredients Uniform packaging: amber glass or recycled plastic with a minimalistic design Mid-range pricing, accessible to eco-conscious households
Personal hygiene products	Cohesive design language: earth tones, simple labelling, compostable packaging Products are cruelty-free and dermatologically tested Targeted at health-conscious and zero-waste consumers

Product demand

The demand for eco-friendly products in New Zealand is on the rise, leading to greater competition among companies providing sustainable options.

GreenEco Solutions also experiences seasonal and campaign-driven fluctuations in demand. For example, sales of personal hygiene bundles increase significantly during holiday seasons such as Christmas and Earth Day. Additionally, promotional campaigns in collaboration with environmental NGOs and awareness events often lead to short-term spikes in customer interest and order volumes.

Tasks: Operations management

Part A: The input–transformation–output (ITO) model

Select one product from GreenEco Solutions’ personal hygiene range. Using this product as your focus:

create a visual diagram of the ITO model, clearly annotating each stage as it applies to the selected product
provide a brief explanation of how this model helps the operations manager understand and improve the production process.

Suggested instruction for learners

You may create your annotated ITO diagram by hand or using digital tools. If hand-drawn, please scan or photograph it clearly before uploading. Your diagram should include labels and brief notes that explain each stage of the ITO model as it applies to your chosen product.

(19 marks)
(Word count guideline: 200 words)

Part B: Applying the 4Vs model

Using the information in the case study, apply the 4Vs model (volume, variety, variation in demand, visibility) to GreenEco Solutions’ operations. Your answer must also include two potential challenges presented by each V, with reasons.

(36 marks)
(Word count guideline: 400 words)

Part C: Role of the operations manager

Assume you are the operations manager at GreenEco Solutions. Drawing on the operational challenges identified in Part B, explain how you would apply each of the following operational processes to address those challenges.

capacity planning
inventory control
external supply chain management
quality management.

For each process:

Briefly describe with examples what the process would involve for GreenEco Solutions
Choose one significant challenge from the completed 4Vs task. Describe a specific strategy that GreenEco Solutions could adopt to address this challenge and support operational performance.

(40 marks)
(Word count guideline: 500 words)

Writing and referencing

Ensure your writing is clear and logically structured using appropriate headings, while maintaining correct grammar, spelling and punctuation and accurately following APA referencing conventions when citing any external sources.

(5 marks)

(Total marks 100)

Marking Schedule

Part A: Input–transformation–output (ITO) model	15.5–19 marks	12.5–15 marks	9.5–12 marks	8–9 marks	1–7.5 marks
Select one product from GreenEco Solutions’ personal hygiene range. Using this product as your focus: create a visual diagram of the ITO model, clearly annotating each stage as it applies to the selected product provide a brief explanation of how this model helps the operations manager understand and improve the production process.	The diagram is clear, wellannotated and accurately applies the ITO model to a chosen product. Demonstrates thorough knowledge of the model, including what it suggests.	The diagram is mostly clear and relevant to the case, with appropriate annotations. Demonstrates good knowledge of the ITO model, including what it suggests.	The diagram is basic but functional; some components of the ITO model may be underdeveloped or unclear. Demonstrates basic knowledge of the model and what it suggests.	The diagram is unclear or lacks key elements; limited knowledge of the ITO model and what it suggests.	The diagram is missing or irrelevant; no clear application and knowledge of the ITO model and what it suggests.
Part B: Applying the 4Vs model	29–36 marks	23.5–28.5 marks	18–23 marks	14.5–17.5 marks	1–14 marks
Using the information in the case study, apply each of the following 4Vs (volume, variety, variation in demand, visibility) to GreenEco’s operations.	Comprehensive and insightful application of all 4Vs with strong links to GreenEco Solutions’ operations.	Clear and accurate application of the 4Vs with relevant examples.	Adequate application of the 4Vs; some areas may lack detail or clarity.	Limited or superficial application of the 4Vs; lacks depth or relevance.	Incomplete or incorrect application of the 4Vs.
Your answer must also include two potential challenges presented by each V, with reasons.	Clearly and comprehensively discusses two wellreasoned and relevant operational challenges for each of the 4Vs. Demonstrates a thorough knowledge of how each challenge affects GreenEco Solutions’ operations, supported by strong examples from the case.	Discusses two appropriate and relevant challenges for each of the 4Vs, with clear reasoning and effective use of case examples. Demonstrates a good knowledge of how each challenge affects GreenEco Solutions’ operations, supported by good examples from the case.	Identifies two challenges for each V, though some may be generic, briefly explained, or unevenly developed. Case examples are present but may be limited or loosely connected. The answer shows basic knowledge, with some operational relevance but lacks depth or critical insight.	Identifies one challenge per V, or the challenges are vague or underdeveloped, with limited reasoning. Examples show limited knowledge of GreenEco’s operational issues.	Challenges are missing, unclear, or irrelevant to the 4Vs or GreenEco Solutions’ context. Reasons are missing or unclear.

Part C: Role of the operations manager	32–40 marks	26–31.5 marks	20–25.5 marks	16–19.5 marks	1–15.5 marks
Assume you are the operations manager at GreenEco Solutions. Drawing on the operational challenges identified in Part B, explain how you would apply each of the following operational processes to address those challenges: capacity planning inventory control external supply chain management quality management. For each process: 1. Briefly describe with examples what the process would involve for GreenEco Solutions	Provides clear, accurate and comprehensive description of all four processes. Each description is wellsupported with specific and relevant examples from GreenEco Solutions’ operations. Demonstrates excellent knowledge of operational concepts.	Gives accurate and clear explanation of all four processes. Examples are relevant and appropriate, though may lack depth. Shows good knowledge of operational concepts.	Provides basic but correct descriptions of each process. Examples from GreenEco Solutions are present and relevant, though may be brief or general. Meets expectations.	Descriptions are incomplete or vague. Examples may be generic or weakly connected to GreenEco Solutions. Limited knowledge shown.	Processes are poorly described or missing. Examples are absent or irrelevant. Does not meet expectations.
2. Choose one significant challenge from the completed 4Vs task. Describe a specific strategy that GreenEco Solutions could adopt to address this challenge and support operational performance.	Provides a clear, comprehensive and insightful explanation of how each operational process could address a well-chosen challenge from the 4Vs to support operational performance.	Gives a clear and accurate explanation of how each operational process addresses one relevant challenge from the 4Vs to support operational performance.	Identifies four challenges and links them to the processes, providing basic explanation of how the processes would address the challenges. Shows adequate knowledge.	Fewer than four challenges are chosen, or the challenges are weakly linked to the processes. Inadequate explanation of how the processes would help address the chosen challenges and support operational performance.	Identifies only one to two challenges. No clear links to the processes. No explanation of how the processes would help address the chosen challenges and support operational performance.
Writing and referencing	4–5 marks	3.5 marks	2.5–3 marks	2 marks	1–1.5 marks
Ensure your writing is clear and logically structured using appropriate headings, while maintaining correct	Writing is virtually free from spelling,	Writing has a few spelling, punctuation and grammatical errors.	Writing has some spelling, punctuation and grammatical errors, but	Writing has numerous spelling, punctuation and grammatical errors; some	Writing is almost unintelligible.
grammar, spelling and punctuation, and accurately following APA referencing conventions when citing any external sources.	punctuation and grammatical errors. Structure and flow are very clear and logical. Correct in-text citations and complete reference list included; no APA style errors.	Structure and flow are clear and logical. Correct in-text citations and complete reference list included; a few minor APA style errors.	these do not affect understanding. Structure and flow are generally logical and clear. Incomplete in-text citations and incomplete reference list included; some minor APA style errors.	errors significantly affect understanding. Structure lacks flow and clarity. Incomplete in-text citations and reference list included; major APA style errors.	No in-text citations and no reference list included.

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BSNS5003 Business Functions Assessment 1 , 2026 | Open Polytechnic

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