Individual Assignment:

Read the description of Sparky Insurance’s Work Ordering Process and complete Part 1 and Part 2 of the assessment.

Part 1: Process Analysis – Max 300 words (20%):

1. Identify:List all IT systems and data objects mentioned in Sparky Insurance’s Work Ordering Process.
2. Analyse:State which IT systems and data objects you will include in your process model and which you will exclude.
3. Justify:Explain the reasoning for each of your inclusion/exclusion decisions. You may add hypothetical details to support your justification (For example, the motivation to create the process model).
   Bullet point is acceptable!

Part 2: Process Modelling – Signavio (80%):

1. Model:Create a BPMN 2.0 collaboration diagram of the Work Ordering Process in Signavio.
2. Pools:Use an expanded pool for both “Customer” and “Sparky Insurance”. The other pool(s) may be collapsed or expanded.
3. Elements:Your model must depict a process flow in the description and include appropriate events, gateways, sequence flows, and message flows covered in the workshops.
4. Data Objects & IT Systems: Include 4 of the IT systems & data objects that you identified above in the process model. Data objects with different statuses count as separate data objects (e.g., process order and purchase order (checked)).
5. Pragmatic Quality: Model must follow the principles of model quality assurance we discussed during the workshop, including efficiency and readability.

Submission:

1. Save your Process Analysis in Part 1 as a PDF.
2. Use “Print” feature to save the diagram from Part 2 as a PDF
   • Add “Authors” information to the pages
3. Upload PDF files from Part 1 and Part 2 on Canvas as two separate files in one submission.

Sparky Insurance: Work Ordering Process

The Work Ordering process starts when a customer needs maintenance work to be done and sends a request to Sparky Insurance. Upon receipt, the Ordering Department enters details into the company’s Customer Relationship Management (CRM) System to create a work order file. The company marketing analytics system can access this file if needed. Following this, the Ordering Department of Sparky Insurance estimates three usages required for the maintenance work in parallel: the expected usage of supplies, parts and labour. They use an estimation software to help with all three estimations. After completing these estimates, the details are saved to the work order file.

After this, the Ordering Department prepares an initial quote with the estimated total cost for the maintenance activity.

To finalise the quote, the Ordering Department checks in the CRM System to see if the customer is a premium member, in which case a 10% loyalty discount is added to the quote. Separately, if the maintenance work requires repainting, a promotional voucher for high-durability paint is offered and included with the quote. A customer can be eligible for a loyalty discount, a promotional offer or both a discount and a promotional offer, or neither of them. This finalises the quote.

Next, the Ordering Department sends the finalised quote to the customer, who can then decide to accept or reject it. If the customer rejects the quote, they inform the Ordering Department, and the order is cancelled. If the Ordering Department does not hear back from the customer within 5 days, the order is also regarded as cancelled. If the customer accepts the quote, they send a confirmation to the Ordering Department.

The Ordering Department then sends a request for a suitably equipped service bay and a suitably qualified mechanic to an external garage. The garage confirms the booking in their own Garage’s Internal Scheduling System. Each of their mechanics also keeps a Mechanic’s Personal Logbook to track their own jobs for the day. After that, the garage sends a confirmation of the appointment to the Ordering Department, which forwards the confirmation to the customer. The customer sends payment to the Ordering Department, and the order is fulfilled.